Privacy Policy

Who We Are

Better Driveways (betterdriveways.uk) is part of the Better Home Hub network, run by Harber Glaves Trading Ltd, company number 16605946, registered office Unit A, 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE. Harber Glaves Trading Ltd is the controller of the personal data collected on this site ("we", "us").

Questions about your data: email info@betterhomehub.co.uk.

What the Enquiry Form Collects

• The services you tick and roughly how big the job is
• Which material the job involves
• Your name, phone number and email address
• The first line of your address and your postcode
• A description of the work you need doing
• That you ticked the consent box, and the web address of the page you sent the form from

If you call or email us, we keep what you tell us. Our hosting provider also records technical details such as your IP address and browser type, to keep the site running and secure.

What Happens to Your Enquiry

The form sends your enquiry to Better Home Hub (betterhomehub.co.uk), which we also run. We use it to find up to 3 local driveway companies who cover your area and ask them to contact you with a quote. We share your contact details and the details of the job with those companies so they can contact you about it. Each company is an independent business and is responsible for your data once it has it. Companies pay Better Home Hub a fee when it introduces them, so the service is free for you. We do not sell your personal data.

We rely on your consent (the box you tick on the form) to pass your enquiry to those companies, and on our legitimate interest in keeping the site working and secure. You can withdraw your consent at any time by emailing us; it does not undo anything already shared.

Better Home Hub uses service providers to host its website, store enquiries and send email, under contracts that require them to protect your data. They are listed in Better Home Hub's full privacy notice.

How Long We Keep It

We keep enquiry records for up to 24 months after your enquiry is closed, then delete or anonymise them.

Your Rights

Under UK data protection law you can ask us to:

• Tell you what personal data we hold about you and give you a copy
• Correct data that is wrong
• Delete your data, or restrict how we use it
• Stop using your data where we rely on legitimate interests
• Give you your data in a format you can take elsewhere

Email info@betterhomehub.co.uk and we will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office at ico.org.uk.